Transport
CFTC PROBES BUS OPERATORS OVER POOR CUSTOMER CARE
November 06, 2019 / Bester Kayaye
The Competition and Fair Trading Commission(CFTC) says it is investigating cross-border bus operators; InterCape, Taqwa and Jobella Star bus company over allegations that they mistreat their customers.
CFTC says the investigations have been instituted following complaints the Commission has received from passengers and baggage transportation customers for the said cross-border bus operators.
The Fair Trading regulator says, among other concerns raised by the customers, the companies have been denying liability of customers’ goods lost or damaged on transit.
The customers have also reported the companies to the Commission against improper handling of passengers particularly not attending to their physical or health situations during the trips, which is contrary to section 43 of the Competition and Fair Trading Act.
Acting Executive Director for CFTC Martha Kaukonde says in an interview that the Commission is handling the cases in accordance with the Competition and Fair Trading Act (CFTA) and the Consumer Protection Act (CPA) which, among other things, prohibit suppliers of goods and services from engaging in unconscionable conduct.
She says: “We have received complaints from customers that their goods are pushed or piled without proper care, which results in the luggage being lost while fragile items get smashed, and the operators have demonstrated unwillingness to provide satisfactory assistance to the affected travelers when they have presented their complaints to their respective offices.”
“The conduct by the said bus companies appear to amount to a violation of Section 43 (1) (g) of the CFTA Act which states that “a person shall not, in relation to a consumer, engage in unconscionable conduct in the trade of goods and services.”
Kaukonde says “so far the commission has followed up on affected customers and former employees in a quest to unearth relevant evidence to present before the board of the Commission that will determine penalties for the companies if found guilty.
Meanwhile, CFTC is urging victims of such malpractices to present their concerns to the Commission in a bid to improve the customer service delivery of the buses.
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The establishment of a stable and self-sustaining ecosystem, but not necessarily the one that existed before mining began. In many cases, complete restoration may be impossible, but successful remediation, reclamation, and rehabilitation can result in the timely establishment of a functional ecosystem.
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The cleanup of the contaminated area to safe levels by removing or isolating contaminants. At mine sites, remediation often consists of isolating contaminated material in pre-existing tailings storage facilities, capping tailings and waste rock stockpiles with clean topsoil, and collecting and treating any contaminated mine water if necessary.
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